The Future of Managed Services
Several studies suggest the number of enterprises switches to Managed Services to focus extensively on their core business processes and operations. The enterprises even have the option to outsource specific aspects of their everyday IT operations by choosing from a range of managed services. for instance, a business can avail specific managed services to run its software applications, manage database operations, monitor system security, manage cloud infrastructure, or protect company and user information.
The managed service providers (MSPs) even make it easier for businesses to outsource varied IT operations by providing an array of specialised and customized managed IT services based on pay-as-you-go pricing models. However, the managed services market, just like IT landscape, keeps dynamical frequently and systematically. The MSPs cannot provide relevant managed IT services to enterprises without responding to the present and latest trends proactively. Also, they need to monitor the emerging trends to assess and predict the future of managed IT services accurately.
7 Major Trends that will form the future of Managed Services
1) Cloud Computing
The cloud service models enable enterprises to run their business functions smoothly without setting up on-premise IT infrastructure. both large and small enterprises today select cloud computing to boost the accessibility, availability, and security of their applications and data without increasing IT footprint. but the enterprises must address several challenges and issues to leverage the advantages of cloud technologies fully. Likewise, the large enterprises will need specialised managed services to migrate their existing applications and data to the cloud without any trouble or delay. The MSPs must keep in place a strong cloud strategy to facilitate cloud migration and alter cloud infrastructure management.
2) Internet of Things (IoT)
The smooth and consistent machine-to-machine (M2M) facilitated by the internet of Things (IoT) can modify enterprises to gather real-time data from varied sources through the sensors embedded in connected devices. The large and diverse network of connected devices even has the potential to change the way businesses collect and share data. but no enterprise will leverage the real-time data totally without storing, integrating, synchronizing, and managing the growing volume of real-time data. Most enterprises lack the abilities and resources required to control with efficiency in the age of IoT. The MSPs must provide specialised services to make it easier for businesses to adopt and leverage IoT.
3) Big Data
At present, big data is one of the most popular trends in software development. each enterprise explores ways that to enhance business processes, drive sales, and boost customer experience by leveraging the structured and unstructured data collected from various sources. but no enterprise will take advantage of the huge and numerous datasets without switching to new data processing and management techniques. for instance, the enterprises must switch from relational database management systems to non-relational or NoSQL databases to store and process big data with efficiency. Likewise, they will need custom bog data tools and solutions to synchronize, manage, and analyse various datasets. The MSPs must provide the infrastructure and services needed to handle huge data to fulfil the most popular trend in the software application.
4) New and diverse SaaS choices
Many enterprises presently leverage software as a Service (SaaS) to access a range of cloud-based applications – Google Apps and Microsoft office 365 – over the internet. But the cloud-based applications required by individual enterprises still differ. The enterprises must explore ways to avail customized cloud-based apps to fulfil their business needs without requiring extra computing resources. several studies suggest that enterprises will shortly opt for customized SaaS rather than the one-size-fits-all solutions. The MSPs are going to be needed to provide specialised managed services to facilitate migration of existing corporate data to the SaaS applications and allowing enterprises to settle on from varying SaaS choices.
5) AI and Machine Learning
The leading tech companies already leverage artificial intelligence (AI) technologies to make software applications perform like humans cleanly by learning from experts. many enterprises nowadays experiment with AI to form their business processes more efficient and applications deliver the best user expertise. The MSPs should adopt AI early to stay relevant in the long run. Also, they must explore ways to make the AI-based applications perform with efficiency by providing fresh and updated data. They also need to implement a strategy that produces humans and machines to deliver next-generation managed services by working together as a team.
6) Dedicated customer Success Executives
The leading managed service providers have already raised both revenue retention rate and contract renewal rate by deploying dedicated client success executives. The customer success executives make managed services customized and relevant for enterprises by understanding their everyday operational issues, constraints related to skill and resources, and long-term strategic objectives. They interact with the managers directly and provide the desired managed services proactively. The MSPs will even use the customer success executives to spice up revenue by promoting cross-selling and up-selling activities. more and more MSPs can deploy dedicated customer success executives in future to impress and retain clients.
7) Application and Data Security
The Facebook-Cambridge Analytica data scandal made several users uninstall mobile apps and abandon web applications. Hence, enterprises will focus extensively on security and privacy problems while outsourcing their IT operations. the companies can still avail managed services to fulfil their IT requirements in a scalable and cost-efficient way. but they will use the safety of their software applications and data as the key criterions while assessing and comparing the MSPs. The MSPs must invest in robust security tools and the latest encryption technology to provide customized managed services by eliminating all problems related to security and privacy. They also got to keep their security strategy up-to-date to retain existing clients and impress new clients.
overall, enterprises are switching to managed services to hold out their business processes smoothly by simplifying and outsourcing various IT operations. but the trends in managed services keep dynamic at frequent intervals. The MSPs should establish and adopt the trends proactively to provide keep their managed IT services relevant and up-to-date. Also, they need to assess the future of managed services by monitoring the most recent and emerging trends.